Terms and Conditions

This Agreement 

These Terms and Conditions (the "Terms") are the terms which apply when you access the website http://www.justrightbeauty.com (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to Just Right Beauty Limited (trading as Just Right Beauty) and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. These Terms are only available in the English language.

Placing an order

Your order via our online purchase order form constitutes an offer to us to buy the products you have selected from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. Once you have placed an order for our products you will receive a confirmation that your order has been received. Please note that this does not constitute acceptance by us. Your contract for purchase of our products is formed when we send you an email dispatch/order confirmation. We shall try to ensure that all orders are met within the agreed time period. We shall not be held responsible for any delays encountered by the delivery courier nor if you fail to accept delivery nor any incorrect delivery address provided by you. Please note that each item requested constitutes an individual order. We will attempt to consolidate multiple orders in one shipment, however, orders may be shipped over several days and in more than one package.

Registering for an account

To make it easier for you to order products and arrange delivery with us, we offer you the opportunity to create a personal account. If you do this any personal data that you provide us with will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically. To register, you must supply us with the following information: your name, gender, date of birth, password, billing address and, where applicable, different delivery address. Once you click on the "Next Step" button this information will be stored in our customer database. You can access, update or correct your personal account details via "My account". We will only use the stored data in accordance with our Privacy Policy which can be accessed here. You are responsible for maintaining the confidentiality of your password and username and are responsible for all activities that are carried out under them. We cannot check the identities of people using the Website and will not be responsible for losses suffered by you where your password or username is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to info@justrightbeauty.com or by phone on +44 (0)844 801 9800 if you become aware or suspect any unauthorised use of your password or username.

Your use of our Website

By accepting the Terms you confirm that all information and details provided by you to us are true, accurate and up to date. You agree that in using the Website you will not: (a) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (b) use the Website for any purpose that could damage our name or any goodwill attached to the Website; (c) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (d) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (e) use the Website for any purpose other than your personal use.

Prices and Payment

We will try to ensure that all prices on our Website are accurate but sometimes errors occur. If we discover an error in a price of a product you have ordered, we will not be liable to supply that to you at that price, provided we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order or cancelling it. If you cancel and your payment has been taken it will be refunded if not, no payment will be taken. We accept payment for products and delivery provided by us by debit or credit card, PayPal, Apple pay, Android pay or World pay. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and neither will we be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.


We are proud to offer free delivery on all orders over £45*. Where orders are below the minimum order value of £45 we do request payment to cover delivery costs. When “Next Day” or “Express” delivery is offered, the order must be received before 12pm in order for it to be processed. Any orders received after this time will be subject to fulfilment the following business day. All “Next Day” or “Express” delivery options offered by us apply to business days only. No delivery can be fulfilled on weekends, public holidays or when our offices are closed unless expressly offered by us. * Please click here for further delivery information.


From time to time we issue Discount Codes. We have a Discount Code box situated at the "Shopping Bag" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless stated Discount Codes cannot be used in conjunction with any other offer. If you have any questions about the use of Discount Codes please email info@justrightbeauty.com.

Delivery and Ownership

Although you take ownership of the products when the goods are collected from the UK warehouse, you are only responsible for the product when it is delivered to you.

Returns policy

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please click here for further refund information.

Our Legal obligations and our Limitation of Liability

You have certain rights in law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights contact your local Citizens Advice Bureau or Trading Standards Office. If we breach these Terms we shall only be liable for losses which are reasonably foreseeable, up to a maximum of the purchase price of your order. Losses are foreseeable where they could be contemplated by you and us at the time of entering into this agreement. Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website. With current technology it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

Force Majeure

We shall not be liable for any delay, alteration, suspension or termination of any part of our services or obligations as a seller due to circumstances beyond our control or those that could not be foreseen, even after taking all reasonable care. Such circumstances include, without limitation, war or threat of war; riots; terrorist activity; civil strife; strikes and other industrial disruption; technical problems; natural or nuclear disasters; fire; quarantine; epidemics; health risks; actual or threatened severe weather conditions; Government action or other events beyond our control. In the event of such Force Majeure, we will accept no liability for any direct, indirect or consequential loss (all three terms which include, without limitation, pure economic loss, loss of profits, loss of business, depletion of reputation or goodwill and similar losses), costs, damages or expenses caused directly or indirectly by any delay, alteration, suspension or termination in the delivery of the products or any services.


If you breach any provision of these Terms and we ignore this, we shall still be entitled to use our rights and remedies at a later date or in any other situation where you breach any provision of these Terms.


We may transfer and/or assign our rights or obligations under these Terms at any time. This will not affect your rights and/or obligations under the Terms. You are not permitted to transfer your rights or obligations under these Terms to any other person.


All notices shall be given to us by post to Just Right Beauty, 55 North Acton Road, London NW10 6PH. All notices to you from us shall be delivered by email or in writing to the registration address provided by you.


If any provision of these Terms is found by any court, tribunal or administrative body of competent jurisdiction, to be wholly or partially illegal, invalid, void, voidable or unenforceable it shall, to such extent, be deemed to be severable and the remaining provisions of the Terms and the remainder of the provision shall continue in full force and effect.


All information that you provide about yourself shall be used in accordance with our Privacy Policy. You acknowledge that you have read and agree to the bound by the terms of our Privacy Policy.


We reserve the right to unilaterally vary these Terms as well as those stated in the Privacy Policy from time to time. It is your responsibility to regularly check and read these terms, conditions, notices and policies for any updates and/or amendments. If you do not agree to any of the updates or amendments at any time you should cease to use the services.

Third Party Rights

We and you do not intend that any provision in the Terms shall be enforceable by virtue of the Contracts (Rights of the Third Parties) Act 1999 by any person that is not party to these Terms.

Entire Agreement

These Terms (as emended from time to time), together with the Privacy Policy (as amended from time to time), constitute the entire agreement between you and us. It is your responsibility to regularly check this Terms and the privacy policy for any updates and/or amendments.


You will not commit or encourage a criminal offense; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as ‘spam’; or attempt to affect the performance or functionality of any computer facilities of or accessed through the justrightbeauty.com Website. We aim to treat all of our customers with respect and expect the same conduct in return. We will not tolerate any threatening, abusive or bullying material sent by email or committed by telephone. Should such matters arise, we have the legal right to take this matter to the police in accordance with these Terms.


All information and material submitted by you to us or that you publish on any public area of the Just Right Beauty Website shall be provided by the submitter and accepted by us on a non-confidential basis. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.


We may at any time alter, terminate or suspend any part of the Service without notice to you.


You agree to indemnify, defend and hold harmless Just Right Beauty, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Just Right Beauty services, your breach of the Terms, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Intellectual Property

The intellectual property rights in all software made available and content supplied to you remains our property, our licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by us, our licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display content supplied solely for your personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content of copies of the content supplied to you or which appears on our site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by us, our licensors, advertisers or content suppliers. The brands represented on this websites are owned and managed by their respective owners. No licence or content is granted to you when accessing our services or making purchases from us to make use of any intellectual property in an unauthorised manner. You are advised to contact the appropriate owner of the intellectual property to seek such licence or consent.

Governing Law and Jurisdiction

We shall endeavour to resolve any disagreements between us and you quickly and efficiently. These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English Courts. This site is operated by Just Right Beauty Limited, (registered number 10767580) whose registered address is 55 North Acton Road, London NW10 6PH. VAT Registration Number 270089309.

Contact our Customer Care Team
UK landline number 0208 961 7978