Delivery & Returns
Standard 3-5 day delivery: We'll deliver within 3-5 working days, except Bank and Public Holidays.
Express Next Day delivery: Order by 2pm(Monday - Friday) and we'll deliver the next day. If you order on a Friday, we'll deliver your order the following Monday.These timings do not apply to Bank and Public Holidays.
Saturday Delivery: Order by 2pm and we'll deliver your order on Saturday. These timings do not apply to Bank and Public Holidays.
Just Right Beauty aims to provide only the very best products for you. We will gladly accept returns for replacement or refund within 14 days of dispatch from us.
As it is not possible to replicate exact colour matches and textures accurately using Web colours and images, the colours shown throughout the site are representative only and can vary from the actual product colours.
If you do not have your dispatch note or invoice, please include an explanatory note quoting your order number and reason for return.
In the case of incorrect products supplied by us, the products shall be returned to us and we shall redeliver the correct product at our own cost.
All items for return must be unopened and unused with all the packaging intact. In addition to this we will not accept any wig or hairpiece for return if it has been worn, styled, brushed or has been in contact with any food smells, hairspray, perfume or cigarette odours.
If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, we shall refund the price paid to you. We shall not be liable for any damage, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.
You are responsible for arranging delivery back to us and on receipt we will inspect the product and either exchange them or refund your purchase price. If the products are returned in accordance with our policy we will also refund your postage.
If your order qualified for free delivery we will pay for any return from that order providing they meet our return policy as set out above.
Please note that we will not be held responsible for non-delivery to us.
Contact our Customer Care Team
Call us on 0844 801 9800